Refund and Returns -

At NaturiqueShop, we value your satisfaction and strive to provide the best handcrafted products. If you are not entirely happy with your purchase, we’re here to help.

🕒 Return Window

You have 30 days from the date of purchase to request a return or exchange. If 30 days have passed, unfortunately, we cannot offer a full refund or exchange.

📦 Return Eligibility

To be eligible for a return:

The item must be unused, unopened, and in the same condition you received it.
It must be in its original packaging.
A receipt or proof of purchase is required.

🚫 Non-returnable Items

Due to the nature of our products, the following items cannot be returned:

Used candles or soaps
Bathing powders and personal care items that have been opened
Custom or gift-wrapped products
Gift cards
Downloadable digital content

⚠️ Partial Refunds May Be Granted

We may offer partial refunds in cases such as:

Items returned with visible signs of use
Damaged packaging (not due to our error)
Items returned after 30 days (if accepted)

💸 Refund Process

Once we receive and inspect your returned item:

You’ll get an email confirmation.
If approved, your refund will be processed to your original payment method within a few business days.

⏳ Delayed or Missing Refunds?

If your refund hasn’t arrived yet:

Check your bank account or UPI app again.
Contact your bank or card provider — it may take time to reflect.
Still no luck? Email us at naturiqueshop@gmail.com

🔄 Exchanges

We replace items only if they are defective or damaged. To request an exchange, email us at naturiqueshop@gmail.com and send the item to:

📍 NaturiqueShop
Pallavaram, Chennai, Tamil Nadu
India

🎁 Gifts

If you received an item marked as a gift:

You’ll receive a gift credit once your return is received.
If the gift was shipped to the buyer and later gifted to you, we will refund the original buyer.

🚚 Return Shipping

Please send your product to:
📍 NaturiqueShop, Pallavaram, Chennai, Tamil Nadu

Return shipping is paid by the customer.
Shipping costs are non-refundable. If a refund is issued, return shipping will be deducted.
For expensive items, consider using a trackable service or shipping insurance — we cannot guarantee we will receive your returned item.

❓ Need Help?

Feel free to reach out:
📧 naturiqueshop@gmail.com
📞 Chat on WhatsApp